Privacy policy v.1.0

Effective Date: February 23rd, 2025.

1. Introduction

I value your privacy and am committed to protecting your personal data. This policy outlines how I collect, use, store, and safeguard information obtained through my contact form, in compliance with the Swiss Federal Act on Data Protection (FADP) and the regulations of the Canton of Zurich.
For the purposes of this policy, I act as the Data Controller under the Swiss Federal Act on Data Protection (FADP)and, where applicable, the EU General Data Protection Regulation (GDPR). This means that I determine the purposes and means of processing your personal data.

2. Data Collection

When you contact me via my website, I collect the following personal information:

  • Name and Surname: To address you appropriately.

  • Email Address: To respond to your inquiries.

  • Selected Service: To understand your request and provide relevant information. You can choose between Free Intro Session, Individual Session and Counseling Service.

3. Purpose of Data Processing

The collected data is used solely for the following purposes:

  • Responding to your inquiries.

  • Providing information about my services.

The legal basis for processing personal data includes: (i) your consent when voluntarily submitting data through the contact form, (ii) the necessity of processing for responding to your inquiries or providing services, and (iii) compliance with legal obligations, including professional secrecy rules under Swiss law.

4. Data Storage and Security

I implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. Your data is stored securely and is accessible only to authorized personnel.
For email communication and client correspondence, I use Infomaniak Mail, a secure Swiss-based service compliant with Swiss data protection law (FADP) and the EU General Data Protection Regulation (GDPR).
For internal document management, I currently use selected services of Google Workspace. Google acts as a data processor under Google’s Data Processing Agreement (DPA), and provides GDPR- and FADP-compliant services, including encryption and access control.
Please note that while Google primarily stores data in the EU and US, data may be processed in multiple jurisdictions. If you require your data to be stored exclusively within Switzerland or the EEA, please feel free to contact me to discuss alternative arrangements.
For more information, you may refer to Google’s Privacy Policy and Google’s Data Processing Terms.

5. Data Retention

In accordance with the regulations of the Canton of Zurich, I retain client-related data for a minimum of 10 years from the date of our last interaction. This retention period ensures compliance with legal requirements and facilitates the provision of continuous and informed services.

6. Professional Secrecy

As a practicing psychologist, I am bound by professional secrecy. Information you provide will not be disclosed to third parties without your explicit consent, except as required by law. For more details on professional secrecy, please refer to the guidelines provided by the Federation of Swiss Psychologists (FSP) at the following link: FSP Professional Secrecy.

7. Your Rights

You have the right to:

  • Access your personal data.

  • Request correction of inaccurate data.

  • Request deletion of your data, subject to legal requirements.

To exercise these rights, please contact me at: jasmine@jdg-psycoach.com.
Your right to request deletion of your personal data is subject to legal requirements, including professional secrecy obligations and statutory data retention laws. In certain cases, I may be legally required to retain some personal data for a specified period (e.g., for record-keeping, auditing, or regulatory compliance). If your request cannot be fully granted due to these legal obligations, I will inform you accordingly.
In addition to statutory retention requirements, deletion requests may be denied if the data is necessary for legal claims, dispute resolution, or compliance with regulatory requirements. You also have the right to object to certain types of data processing where permitted by law.

8. Consent

A record of consent is securely stored to comply with legal requirements. Each consent submission, including the date, time, and details of the consent, is logged and retained as proof of compliance with data protection laws. Consent logs are retained for a minimum of 10 years in accordance with Zurich cantonal regulations and GDPR Article 7, unless a longer retention period is necessary for legal claims or regulatory compliance. A record of consent is securely stored to comply with legal requirements. Each consent submission, including the date, time, and details of the consent, is logged and retained as proof of compliance with data protection laws.
By using my contact form, you consent to the collection and use of your personal data as described in this policy. By submitting personal data through my contact form, you explicitly consent to its collection and processing as outlined in this Privacy Policy. A checkbox confirming your consent is required before submission. If you do not consent, please do not submit your data.

9. Changes to This Policy

I may update this privacy policy periodically. If significant changes are made, affected users will be notified by email or a website notification before the changes take effect.

10. Contact Information

If you have questions or concerns about this privacy policy, please contact me at: jasmine@jdg-psycoach.com